welist

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information on welist

Last updated: December 2024GDPR & CCPA Compliant
1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.

Information You Provide:

  • Account registration details (name, email, phone number)
  • Payment information (credit cards, bank account details)
  • Identity verification documents
  • Ticket listing information and descriptions
  • Communications with our support team
  • Profile information and preferences

Information We Collect Automatically:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Location information (with your permission)
  • Cookies and similar tracking technologies
  • Transaction history and platform interactions
2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically:

  • Process ticket transactions and facilitate instant payouts
  • Verify user identity and prevent fraud
  • Provide customer support and respond to inquiries
  • Send transaction confirmations and platform notifications
  • Improve our platform features and user experience
  • Comply with legal obligations and regulatory requirements
  • Detect and prevent unauthorized or illegal activities
  • Analyze usage patterns to optimize our services
  • Communicate about platform updates and new features
3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users:

  • Basic contact information for completed transactions
  • Delivery information necessary for ticket transfer
  • Public profile information you choose to share

With Service Providers:

  • Payment processors for transaction handling
  • Identity verification services
  • Cloud hosting and data storage providers
  • Customer support and communication tools
  • Analytics and marketing platforms

Legal Requirements:

  • When required by law or legal process
  • To investigate fraud or security issues
  • To protect rights, property, or safety
  • In connection with business transfers or mergers
4. Data Security and Protection

We implement industry-standard security measures to protect your personal information:

  • End-to-end encryption for sensitive data transmission
  • Secure payment processing through certified providers
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for account access
  • Limited access controls for our team members
  • Secure data centers with physical and digital protections
  • Regular backups and disaster recovery procedures
  • Compliance with banking and financial security standards

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies:

Required for basic platform functionality, security, and user authentication.

Analytics Cookies:

Help us understand how users interact with our platform to improve functionality.

Preference Cookies:

Remember your settings and preferences for a personalized experience.

You can control cookie preferences through your browser settings, though this may affect platform functionality.

6. International Data Transfers

welist operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard contractual clauses for international transfers
  • Adequacy decisions from relevant data protection authorities
  • Privacy Shield or similar certification programs where applicable
  • Consent for transfers where legally required
7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access Rights:

  • Request copies of your personal data
  • Understand how your data is processed
  • Receive data in a portable format

Control Rights:

  • Correct inaccurate information
  • Delete your personal data
  • Restrict or object to processing

To exercise these rights, contact us at privacy@welist.com. We will respond within the timeframes required by applicable law.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Prevent fraud and abuse
  • Maintain business records for tax and accounting purposes

When information is no longer needed, we securely delete or anonymize it according to our data retention schedules.

9. Children's Privacy

welist is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you use in connection with welist.

11. Marketing Communications

With your consent, we may send you marketing communications about:

  • New features and platform updates
  • Promotional offers and events
  • Industry news and insights
  • Tips for maximizing your ticket sales

You can opt out of marketing communications at any time by clicking unsubscribe in our emails or adjusting your account preferences.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we will notify you by email or through prominent notices on our platform. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Team: privacy@welist.com

General Support: support@welist.com

Data Protection Officer: dpo@welist.com

Address: welist Privacy Department

We will respond to your privacy-related inquiries within 30 days or as required by applicable law.